There was a new little cafe on the town square nearby and I was anxious to try it out. I plopped myself down at the best two-top by the window where I could watch the world outside, excited to have the best seat in the house. A girl was in the back corner meticulously designing a chalkboard to promote today’s lunch special. As an artist with a degree in graphic design, I noticed right away she was doing a great job. Good color choices, nice composition, clear handwriting.
When the server came to my table, I immediately noted her mouth was smiling, but her eyes were not. An insincere smile from someone who didn’t love her job. I ordered my usual iced tea, “half and half,” which has become code for half the sweet and half the guilt. “What’s your favorite thing on the menu?” She quickly grumbled, “I don’t eat here.“ Every restaurant owner’s nightmare.
Despite the messenger’s lack of enthusiasm, my turkey sandwich was pretty good, and I enjoyed my lunch while I watched the girl in the back, still working on the chalkboard even though the cafe was already filling up with lunch customers and an entire booth was dedicated to her project. I had to remind myself; this was not my problem.
When the server stopped by my table, I requested a fill-up on my “half and half.” She snatched the glass off the table and said, “I’ll just have to start over because I have no way of knowing what half you drank already.” As a former restaurant owner, I thought I was helping by telling her she only had to split the remainder of the glass, she didn’t have to start over. (It didn’t have to be a science project.)
“Well, that won’t work because it will throw off the proportions completely.” She grabbed my glass, huffed as if I had no idea what I was talking about, and returned with a completely new glass just to make a point, leaving wasted tea and twice as many glasses to wash.
Determined to salvage my little eating out experience, I ordered dessert and took my time watching the artist in the back, still carefully working on the chalkboard. By the time I left, the lunch crowd was over, the cafe was empty again, but today’s special was now irrelevant because lunch was over and from what I could tell, no one even heard about it because the board was still unfinished and the disgruntled server never mentioned it. This was clearly a business that had lost sight of its North Star.
As one might imagine, the cafe went out of business within less than a year.
There are so many misconceptions about running a successful business and I am reminded of this every single day. Even though Blue Monarch is a ministry and non-profit, it is still a business. And it takes good people to make it work.
The attitudes of the staff are so important. Our work requires a servant’s heart – not just someone looking for a paycheck. It requires someone who is emotionally invested in our mission as opposed to “I don’t eat here.” We look for folks who “bleed blue.”
And it also requires careful time management and protection of resources. We can’t spend our entire day focusing on the wrong thing. The lunch special must be out on the sidewalk before it becomes completely pointless.
Our leadership team recently went on a little retreat. I was anxious to spend more time with Deanna, Jeannie, and Tricia. And we were all looking forward to having the opportunity to plan and solve problems - things that are difficult to fit into our busy schedules. Honestly, our daily routine can sometimes feel like a train that never pulls into a station for a break. It’s scary to jump off because it’s too hard to jump back on a moving train!
There was a time on our retreat when I looked around the table at the amazing team we have in leadership. I remember very well the days when I was attempting to do all their jobs – and I only knew a fraction of what they know. It’s also nice having others in leadership to share the enormous responsibilities of our organization and all the individuals in our care. I thought back on all the hundreds of nights I went to bed aware of the heavy load I was carrying by myself.
As we discussed significant challenges with specific moms and kids and improvements to systems we have created from the needs of the population we serve, I was overwhelmed with the level of divine wisdom every person brought to the table. Each one is a rock star in her field and it’s overwhelming to see how carefully God prepared them for the roles they fill today. The life experiences that could never be taught in school, the personal events that gave them such strong hearts for our Blue Monarch families, and the hope God has instilled in them, which provides the stamina to keep going even when things look hopeless on paper. Honestly, I don’t think they noticed but it literally brought tears to my eyes when I looked at them and really thought about the personal sacrifices each had made, without complaint, to serve our families in the best way possible.
I listened as we discussed aggravating behavioral issues, frustrations with ones not doing their chores, conflicts between women (who typically have a lot in common), those repeatedly resisting advice, and all the ups and downs that come with loads of women and children living together in community. I felt like I had heard every single example a thousand times because it’s what we expect when new ones come into the program. It takes time and patience to navigate through these phases and get to the other side.
While it might be tempting to say, “Okay, next!” I couldn’t help but notice my team was expressing what I would describe as supernatural compassion and were instead saying, “Let’s try this because I still think she can do it.” When we celebrate graduations for the women we serve, I often feel it’s a graduation for our entire staff as well because we live through so many growing pains with them.
There is tangible evidence of how much our program has grown and strengthened since the days I felt like a lone ranger. I’m grateful for the lives that were impacted back then, but I often wish those families could come back for a do-over now that we have such an amazing team in place and our program has become so much richer.
Whereas sobriety used to be our goal, we now see complete and total freedom. Staying out of jail was a goal – but the goals today include college degrees and exciting careers. Not losing custody of one’s children was what we hoped and prayed for – but overcoming trauma while developing healthy, nurturing relationships is now a reality.
Just look at a recent group of Blue Monarch graduates: Cheyenne suffered from a ten-year cycle of addiction and homelessness, but she just recently earned her real estate license and is pursuing an exciting career.
And who can forget Courtney’s testimony of growing up with no water or electricity, watching her pregnant mother take a bath in a cattle trough. But she just finished school to become a licensed phlebotomist, a pioneer in her family, ready to conquer the world.
And there’s Hadassah, who is about to complete cosmetology school, a field she absolutely loves, and she just bought her first house. But she came to us with a long history of drug and alcohol addiction, following her husband’s death from an overdose, which traumatized her children. She was an overwhelmed mother of four, but she now has a happy, healthy family that has experienced lots of healing.
Because of the tremendous support of our amazing team (which includes TEN former graduates of Blue Monarch), the gifts and talents of each staff member, the financial support of so many generous folks who believe in what we do, and the magnificent healing grace of God, their lives and those of their children are totally new. It’s a miracle, really. But it helps that we love what we do, we focus on what’s important, and we understand how little time we have to get the lunch special out there before it’s too late.
In other words, we never take our eyes off the North Star because the consequences can be devastating – but the benefits of staying on course are absolutely life changing.
So neither the one who plants nor the one who waters is anything, but only God, who makes things grow. 1 Corinthians 3:7 NIV